Systems Reliability Engineer
Hungry. Humble. Honest.
Our values form the foundation of who we are and how we operate every day around the world. They show up in our ambition to achieve our dreams, our courage to do what matters, and our tenacity to keep customers happy. At Nutanix, we prize those unique individuals who demonstrate empathy, respect differences, and appreciate others. If you’re authentic, credible and transparent—someone who walks your talk and thrives on collaboration—we want you to join our team!
Be a part of building a company that is truly leading an IT revolution. We make infrastructure invisible, elevating IT to focus on the applications and services that power their business. Led by Dheeraj Pandey, one of CRN’s “Top 25 Innovators of 2016,” Nutanix welcomes big thinkers and budding entrepreneurs, those who are unafraid to take on seemingly impossible challenges and interested in learning how to build a business along the way.
Nutanix employees enjoy some amazing benefits and perks: healthcare, employee events, world renowned speakers, training and development, and much more. See what life is like at Nutanix by following us on Twitter: @NutanixCareers and Instagram: @Nutanix
The Opportunity
Nutanix is a global leader in cloud software and a pioneer in
hyperconverged infrastructure solutions, making computing invisible
anywhere. We are excited to bring in a new wave of talented Technical
Support Engineers into our company! If you are someone that: loves
technology and innovation; have a customer-first mindset; has an
eagerness to learn and wants to enhance your skillset in our leading
Hyperconverged Infrastructure (HCI) technology and Hybrid-Cloud
solutions, come be part of the family and help us provide our customers
with an exceptional support experience.
About the Team
Here at Nutanix we drive the success of our customers through passion
and teamwork, ensuring quick response times and unparalleled
customer satisfaction; our 90/100 NPS score is a testament to such
objective. Our diverse, multicultural team of top-notch engineers act as
our customers champions, working closely with Engineering, Field, and
Sales teams. Our teams love to have constant learning opportunities and
aim to become experts in Virtualization, Networking and Storage.
You will report to the Worldwide Support Manager who is dedicated to
fostering a positive work environment and providing the necessary
guidance and resources for your success.
We are a fully hybrid team based in Kent Street, Sydney. We operate 2
days from the office and meet up as a full team to reconnect, share
ideas and to socialize outside of working hours! We organize our
working shifts and aim towards the appropriate work-life balance for all
our team members.
Your Role
- Troubleshoot, debug, and diagnose customer issues encountered
in the field. - Improve the serviceability of the product by testing new features
and developing tools to scale our field deployment and auto-support infrastructure. - Provide analysis of our existing customer base to avoid and
minimize risks in the field. - Define and lead changes to our product with our development
engineering team based on feedback from customers and field
implementations. - Work with technology partners (e.g. VMware, Citrix, Microsoft) to
resolve issues and push improvements in our ecosystem. - Develop and work on internal and external knowledge bases.
- Provide support on weekdays and also off hours on an as-needed
and scheduled rotational basis. - Be a champion for our customers. Go above and beyond to
support their business and use of the Nutanix stack.
- Proven work experience in troubleshooting at least two of the
following: Virtualization (preferably VMware ESXi), Networking
(preferably layer 2/3), Linux Systems (preferably CLI
administration), Storage Analysis - Experience supporting external customers and a customer first
mindset. - Multilingual (Korean / Mandarin) will be highly regarded
- Passion and ability to learn new things
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Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].
Nutanix is an equal opportunity employer.
The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.